Having an e-KYC-based request fail can be a frustrating experience. It means that the customer cannot proceed with their application in e-KYC mode and must seek alternative solutions to continue the process. E-KYC is an electronic process for customers to prove their identity online using documents such as PAN cards, Aadhaar cards or other government registered identification methods. Failing such requests may be due to various reasons like incorrect information provided or technical errors on either side of the process.
The customer’s best solution in this situation would be to contact the service provider for support and advice on what else they can do next. The service provider should be able to provide helpful advice on how to resolve any issues that have caused your request to fail.
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Q&A SessionHaving an e-KYC-based request fail can be a frustrating experience. It means that the customer cannot proceed with their application in e-KYC mode and must seek alternative solutions to continue the process. E-KYC is an electronic process for customers to prove their identity online using documents such as PAN cards, Aadhaar cards or other government registered identification methods. Failing such requests may be due to various reasons like incorrect information provided or technical errors on either side of the process.
The customer’s best solution in this situation would be to contact the service provider for support and advice on what else they can do next. The service provider should be able to provide helpful advice on how to resolve any issues that have caused your request to fail.