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Q&A Session

    Retention Reason: Awaiting Presentation To Customs Commissioner

    When it comes to customs, a shipment can take anywhere from a few hours to several weeks to clear. This presents a major challenge for companies that rely on shipments to move goods around the world. Here are some tips to help you manage the complexities of customs:

    1. Prepare for the unexpected. Even the most well-planned importation can hit snags with Customs, so be prepared for delays and unpredictable outcomes.

    2. Coordinate with your shipping partner. They will be best equipped to handle Customs issues on your behalf, so make sure you have their information in advance.

    3. Use technology to your advantage. Many customs clearance procedures can be handled electronically, allowing you to streamline the process and reduce costs associated with sending goods overseas.

    4. Limit your inventory exposure. When customs clearance is delayed, it can create havoc with your inventory flow and lead to excess storage costs down the road. Keep your inventory as lean as possible by holding onto key items for use in future orders only.

    5. Stay calm and carry on. If all else fails, remember that Customs is there to help businesses move goods swiftly and efficiently through the system—just be patient and polite!

    What is the reason for the retention?

    The reason for the retention is awaiting presentation to the customs commissioner. The item was seized by authorities for a violation of customs law.

    What should I do if I’m informed of my retention?

    If you are informed of your retention by customs, there are a few things you can do. First, contact your attorney to get advice on how to proceed. Second, make arrangements with a storage company or personally store the items until the situation is resolved. Finally, keep a positive attitude and be patient. The process can take some time, but eventually everything will work out.

    What are my rights if I am detained?

    If you are detained by Customs, you have the right to:
    – Be informed of the reason for your detention.
    – Be allowed to make contact with family and friends.
    – Have an attorney present during your detention.
    – Receive a written explanation of your rights.
    – Be released if there is no probable cause to detain you.

    How can I file a complaint?

    If you have a problem with your order, or if something in your order does not meet your expectations, you can file a complaint.

    To file a complaint:

    1. Go to the customer service page and find the “Contact Us” link on the right side of the screen.

    2. Under “Contact Us,” click on the “What can I do?” link.
    3. Select “Customer Service Request.”
    4. Fill out the form as best you can and click on “Submit Request.”
    5. If you are contacted by Amazon, please respond as soon as possible! Your response will help us resolve your issue faster.


    The retention reason is awaiting presentation to the customs commissioner. The person has failed to appear before the commissioner as required by law.

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