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Ibm Technical Support Interview Questions And Answers For Freshers
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Q&A SessionIbm Technical Support Interview Questions And Answers For Freshers
Are you looking for a challenging and fun technical support job? If so, then you might be interested in interviewing for ibm technical support jobs. In this blog post, we will provide the ibm technical support interview questions and answers for freshers. We hope this provides you with useful information to help you stand out from the other candidates and land the job of your dreams.
What is Ibm?
IBM is a multinational technology company that provides a broad range of services including computing, consulting, software, and hardware. The company has over 380,000 employees worldwide and its products are used by business and government organizations all over the world. IBM offers a variety of technical support services to its customers which include face-to-face support, telephone support, online support, video conferencing support, and enhanced support. IBM also offers training and certification programs to help customers learn how to use its products.
What are the different types of Technical Support interviews?
Technical support interview questions and answers for freshers can help you prepare for different types of technical support interviews. Here are the most common types of technical support interviews:
1. Desk-based Support: In this type of interview, you typically answer customer queries over the phone or in person. This type of interview is common for software companies, as it allows them to assess your problem-solving skills and how well you communicate with customers.
2. Online Support: In this type of interview, you provide support through online channels such as chat or email. This type of interview is common for online businesses, as it allows them to assess your problem-solving skills and how well you work under pressure.
3. Remote Support: In this type of interview, you provide support to customers who are not present in your office or home. This type of interview is common for companies that sell products or services over the internet, as it allows them to assess your problem-solving skills and how well you work under pressure.
What are the common questions asked in Ibm Technical Support interviews?
1. What is your experience with Ibm products?
2. Can you describe a problem you faced with one of Ibm products and how you solved it?
3. Can you explain the workings of a specific Ibm product?
4. Do you have any experience using customer service channels such as phone or email support? If so, could you share an incident or problem you faced while using those channels?
5. How knowledgeable are you about Ibm backup and recovery solutions? Are there any particular backup or recovery solutions that you are particularly familiar with?
6. Do you have any experience working on large projects using Ibm technologies? If so, could you provide us with an example of a project that was undertaken using one of Ibm’s products and how it was done?
How to answer technical questions in an interview?
When you are interviewed for a Technical Support position, you will be asked technical questions. Here are some tips on how to answer them:
– Know the product. Familiarize yourself with the product before the interview. This includes reading documentation, attending user group meetings, and talking to colleagues who use the product.
– Know your question. When you are asked a question, have an answer ready. Don’t fumble for something to say. Know the question inside out and be able to provide a concise answer.
– Be prepared for follow up questions. If you don’t know the answer to a question, say so and ask the interviewer for help finding the information. Be prepared to explain your answer if it is not clear or if someone objects to it.
– Avoid giving canned answers. If you cannot think of an answer to a question, say so and ask for time to think about it. Your interviewer wants to know that you will take the time necessary to understand the product and solve problems correctly.
Conclusion
Thanks for reading our article on Ibm Technical Support Interview Questions And Answers For Freshers. In this article, we have compiled a list of interview questions that you may face during your technical support interview with ibm. By having the answers to these question prepared, you will be able to impress your interviewer and show them that you are well-versed in the ibm product range. We hope this article was helpful and that it puts you one step closer to securing your dream job at ibm!